HEY CROOK LET’S:

Banner image

Let's Build Together
feature image

Straight to the Details

Resume - James Crook is a certified SAFe Scrum Master and seasoned Technical Project Manager with expertise in Agile coaching, project leadership, and workflow optimization. With a proven track record in managing enterprise-level projects, James ensures seamless delivery, risk mitigation, and process automation to meet business goals.

  • Led multiple seamless Jira Cloud migration, improving operational efficiency with zero downtime.
  • Directed strategic e-commerce platform migrations, boosting user engagement and achieving a 75% sales increase during key campaigns.
  • Successfully implemented Agile SAFe methodologies to enhance Release Train efficiency and quality.
My Resume

Hey Crook Testimonials

Don’t just take our word for it - hear from some of my past and present teammates have to say!

James and I worked closely together on client projects over the course of several years. He managed a talented team of designers and developers and supported a broad range of custom and time-sensitive client deliverables. James brings to the table a strong foundation of leadership skills, technical acumen, and escalation management. Most importantly, James is able to communicate technical concepts to those in less-technical roles, which helps enable other teams to better understand the technology they are working with and ultimately provide better support to customers.

Karen Kozlowski

Senior Principle Success Manager

I was working with James during his times as team leader of technical services. He managed a team of highly specialized developers in the ecommerce business, dealing with escalations, technology gaps and employee issues. James always showed great passion to solve issues and problems, willing to help his team and other departments and was my go-to person for the team. I can recommend James as a reliable leader with a high expertise in development and customer service, leading a team of experts. He showed innovation, vision and leadership for the company and his team.
Thomas Carlitz

Thomas Carlitz

Global Director Technical Services

James is a candidate whom I first recruited for our Customer Support department, to be a Customer Service Tier I Representative. I knew that he would be a positive asset to the Customer Support team in this role, but I also recognized other talents that he had (web design, in particular) and knew that if he performed well, stayed consistent, and applied himself, that he would continue to evolve his career with us at cleverbridge. He later interviewed for a training opportunity with our web design team and was selected for this opportunity. He continued to work hard and apply himself in this role and was then successfully promoted to a full-time Front-End (web) Designer. He is friendly, patient, hard-working, and displays an incredible amount of maturity. I truly enjoyed hiring him.
Laura Coughlin

Laura Coughlin

Senior Recruiter

Have dealt with James on many occasions and he has always gone beyond the call of duty to ensure customer satisfaction and have all issues resolved as fast as possible.
Vladi Gueorguiev

Vladi Gueorguiev

Senior Data Center Manager